Refund & Cancellation Policy
We are dedicated to providing the highest quality cricket scoring overlays and broadcast tools. Please review our policies regarding order cancellations and refunds.
Last Updated: January 2026
Instant Order Delivery
Subscriptions and overlay access keys are unlocked immediately upon successful SafePay payment verification.
7-Day Refund Window
Eligible refund requests submitted within 7 days of purchase are processed with zero penalty.
Direct SafePay Reversal
Refunds are credited directly back to your original debit / credit card within 5–10 business days.
1. Order Cancellation Policy
a. Digital Services & Subscriptions: You may cancel your subscription or order at any time through your account dashboard or by notifying our support team.
b. Pre-Activation Cancellation: If you place an order and request cancellation before your digital license or overlay key is activated, a 100% full refund will be issued immediately.
c. Recurring Plans: For recurring billing plans, canceling your plan prevents any future automated charges. You will retain access to your active plan features until the end of your current paid billing period.
2. Refund Eligibility Criteria
We provide full or partial refunds under the following verified circumstances:
- Technical Malfunction: If the CriOverlay software or scoreboard integration experiences persistent verified technical failure that our technical team cannot resolve within 24 hours.
- Duplicate Billing: If your card was accidentally charged more than once for the same transaction via the SafePay gateway.
- Service Incompatibility: If your broadcast setup or software (e.g., OBS Studio, vMix, Streamlabs) is demonstrably incompatible with our service and you report it within 7 days of purchase.
- Accidental Renewal: If you intended to cancel your subscription prior to renewal and contact us within 48 hours of the billing charge without utilizing active match overlays.
3. Non-Refundable Situations
Refunds cannot be issued under the following circumstances:
- Requests submitted after the 7-day initial purchase window has lapsed.
- Accounts suspended or terminated due to a violation of our Terms of Usage (e.g. sharing license keys, malicious activities).
- Third-party match cancellation, bad weather, or issues arising solely from external internet connectivity failure on the user’s end.
4. How to Request a Refund or Cancellation
To request a refund or cancel an active order, please contact our billing department with the following information:
1. Your registered account email address
2. SafePay Transaction ID / Order ID (e.g. SP-XXXXXX)
3. Date and amount of the purchase
4. Brief explanation of the refund/cancellation request
Submit your request via email to crioverlay@gmail.com or call our customer service hotline directly at 03704788581 (+92 370 4788581).
5. Refund Processing Timeline
Once your refund request is received and approved by our support team:
- Approval Notification: You will receive an email confirmation within 24 business hours.
- Gateway Reversal: The reversal is executed through the SafePay payment gateway immediately upon approval.
- Bank Processing: Depending on your issuing bank or card issuer (Visa, Mastercard, UnionPay, PayPak), the refunded funds will reflect on your statement within 5 to 10 business days.
Need immediate assistance with a payment?
Our support team is available 7 days a week via phone: 03704788581 or email: crioverlay@gmail.com.